Shipping & Returns
If you have any questions about your order fulfillment time, shipping times, or need additional shipping options, please contact us :
Strider is pleased to offer Free Shipment on all orders over £150.
Please note that the Strider Bikes Online Store will not accept a PO Box address, and a street address is required.
Strider’s free shipping policy does not cover expedited shipping methods. Please contact a Customer Service Specialist at Strider Bikes at Europe@striderbikes.com if expedited shipping is needed. Pricing for these shipments will be calculated at the time of the order, based on the most recently and cheaper courier rates.
Online orders must be received by 10 a.m. ET, in order to qualify for same day, expedited fulfillment. Expedited fulfillment will be at the discretion of Strider and confirmed by the sales representative.
TRACK YOUR PACKAGE
Under normal business conditions, orders are fulfilled in one to three business days. Once your order has shipped, you will receive an email notification that includes the appropriate tracking information for your order. Orders placed online through a registered account will have tracking information displayed once the order is fulfilled.
At this time, this site only offers shipping to addresses within the UK and Ireland.
Please email us at Europe@striderbikes.com for a complete list of international distributors and contact information.
ORDER CHANGES/ CANCELLATIONS
Please contact Strider Bikes immediately if any changes are needed for an order, including a cancellation. Once an order has been processed, customers will need to refer to the Strider Return Policy.
We offer a 60-Day Guarantee on our bikes, and we will first try to resolve any issue customers may have. However, should you need to return an item to Strider Sports, please follow these steps:
- Contact us, and we will issue you a Return Number (which must be prominently marked on the outside of the box).
- You may return your item with one of the following methods:
- Postal Service (you must send through registered mail and insure for the value of your item).
- Federal Express, UPS or other courier services (you must insure for the value of your item).
- Please include a copy of your packing slip or invoice inside the package, along with a reason for the return.
Credits will be issued to the customer after the bike or accessory is received and processed. Credits will be issued for the purchase price of items only; credits will not be issued for any shipping or processing fees.
STRIDER DEALERS AND FRANCHISEE
Once a Strider dealer or franchisee accepts product shipment from a freight forwarder, the dealer/franchisee assumes ownership of the product and is responsible for handling product fulfillment and customer returns.
The 60-Day Money Back Consumer Guarantee policy does not apply to purchases made by Strider dealers or franchisee.
Items purchased through a Strider dealer or franchisee and returned to a Strider Bikes warehouse may be subject to a 25% restocking fee, payable by the dealer or franchisee.